FAQ

Do you offer World Wide shipping?
Yes we ship Cavy products world wide

What is the return policy?
Returns can only be made if product is damaged (not incorrect order) at the time of receiving package, picture or video evidence must be shown clearly to be valid. Returns can only be made if valid and contact has been made within 48hrs of receiving the order.

Do you offer exchange on mistake orders?
Yes replacements can be made, for example if wrong color or size was chosen. However the item must be not used and in original condition, picture and video evidence will need to be shown to validate the exchange. Customer will cover all shipping and associated costs for exchanged items. Exchanges can only be made if valid and contact has been made within 48hrs of receiving the order.

Default store currency.
The default store currency is in USD, unless selected otherwise.

Shipping:

Please note your order will be dispatched from our warehouse in 24-48  hours after your purchase.

We offer express or standard shipping worldwide

International orders are subject to duty fees and taxes enforced by customs within your country.  We are not held liable for any fees or taxes charged to you by your government.  Refusal to pay these taxes is considered abandonment of the package, and no refunds will be offered in this case.  

In certain instances parcels can take longer than expected, any shipping delays with the courier are unfortunately out of our control and  we cant be held liable for these delays.